Terms of Service

About this document

These Terms govern analytical testing services provided by Arcadia Diagnostics. They apply to every quotation, sample submission, and report unless a signed services agreement says otherwise.

Effective 19 August 2026 · Version 1.0.

1. Agreement and scope

These Terms of Service ("Terms") govern all analytical testing services provided by Arcadia Diagnostics ("the Laboratory", "we", "us") to a client ("the Client", "you"). By requesting a quotation, submitting a sample, or accepting a report, you agree to these Terms.

Where a signed services agreement exists between the Laboratory and the Client, that agreement controls to the extent of any conflict. These Terms otherwise apply in full.

These Terms do not apply to use of the website or the certificate of analysis lookup by members of the public. Public use of the website and the certificate of analysis lookup is governed by our Privacy Policy and by the notices published on the lookup page itself; no separate visitor agreement applies.

2. What the Laboratory does, and does not do

The Laboratory provides analytical testing of materials — powders, solids, solutions, suspensions, and articles submitted in containers — for research and quality-control purposes.

The Laboratory:

• is not a clinical laboratory. It does not test human or animal biological specimens, does not perform diagnostic testing, and does not provide medical, veterinary, clinical, or legal advice. Clinical laboratory certification does not apply to the analysis of materials and the Laboratory does not hold or claim it.

• reports measurements, not meanings. The Laboratory states what was measured, by what method, under what conditions, with what limits. It does not interpret what a result means for any person, any use, or any decision. That decision belongs to the Client.

• does not evaluate materials for human or animal use. It does not assess safety, efficacy, biological activity, clinical performance, sterility assurance, or fitness for any purpose, and does not certify any material as suitable for administration or consumption.

• does not endorse. Performing testing for a Client is not approval, certification, verification, or endorsement of that Client, its products, its marketing, or its business.

Test menu. The Laboratory performs the following determinations in-house: RP-HPLC/UPLC chromatographic purity; LC-MS intact-mass identity; MS/MS sequence confirmation; amino acid analysis for net peptide content; qNMR absolute assay; Karl Fischer water content; counterion by ion chromatography; residual solvents by headspace GC; bacterial endotoxin by kinetic chromogenic technique under USP ⟨85⟩; elemental impurities by ICP-MS; and targeted and untargeted adulterant screening by LC-MS/MS and LC-HRMS. Nothing is subcontracted.

Sterility (USP ⟨71⟩) and bioburden (USP ⟨61⟩/⟨62⟩) are not offered and are not referred out. No determination outside the list above is offered, and no capability is implied for one.

Quality framework. The Laboratory operates under internal SOP control, following compendial procedures where a compendial procedure exists and validated in-house methods where one does not. It holds no accreditation, certification, registration, or license of any kind: it is not accredited to ISO/IEC 17025, is not CLIA-certified, is not FDA-registered, does not operate under GMP, and is not registered with the DEA. Reports are therefore not suitable where a regulatory submission or a customer audit requires accredited data.

3. Quotations, orders, and acceptance

A quotation states the determinations to be performed, the minimum sample quantity required, the price, and the schedule. A quotation is an offer to perform defined work, not a commitment by the Client and not a guarantee of a particular result.

A quotation is valid for 30 days from issue unless it states otherwise, after which it may be re-quoted at then-current prices.

Work is scheduled on acceptance of the quotation and receipt of a conforming sample. Scope changes — additional analytes, additional replicates, method development required by an unexpected matrix — are requoted before the additional work is performed.

Turnaround times are estimates unless expressly committed in writing. Turnaround runs from receipt of a conforming sample, not from order date. The standard and expedited turnaround times published on the How It Works page are the Laboratory's committed schedule for an established method on a conforming sample, and are counted in business days from receipt.

Circumstances that legitimately extend a schedule — and which we will tell you about when they arise, not at delivery — include the absence of an established method for the analyte, the absence of a reference standard, poor solubility or unstable solutions, co-elution discovered during analysis requiring an orthogonal method, insufficient sample quantity, and anomalous results requiring a documented investigation and confirmatory retest.

4. Client responsibilities and warranties

By submitting a sample, the Client represents and warrants that:

• Lawful possession and shipment. The Client owns the material or is authorized to submit it, possesses it lawfully, and that packaging, labeling, and shipment comply with all applicable federal, state, local, and international law and with all carrier requirements.

• Accurate declaration. The declared identity, composition, concentration, and origin of the sample are accurate and complete to the best of the Client's knowledge, including all known or suspected hazards, incompatibilities, storage requirements, and any applicable Safety Data Sheet. Incomplete or inaccurate declaration endangers laboratory personnel and invalidates results.

• No controlled substances without authorization. The sample is not a controlled substance, controlled-substance analog, listed chemical, select agent, or other regulated material, except where the Laboratory has given express written pre-authorization in advance of shipment. Shipping a controlled substance without authorization is a serious offense committed by the sender.

• No biological specimens. The sample is not a human or animal biological specimen of any kind.

• No pre-shipment. The Client will not ship any material before receiving written submission instructions, including the assigned accession number and the confirmed receiving address.

• Authority. The person submitting the sample is authorized to bind the Client to these Terms.

The Laboratory may refuse, quarantine, return, or dispose of any sample that arrives unannounced, undeclared, misdeclared, damaged, leaking, or in apparent violation of law or carrier rules, at the Client's cost and risk, and may notify the appropriate authorities where required to do so.

Controlled substances. The Laboratory is not registered with the DEA and holds no state controlled-substance license. It does not accept, and cannot lawfully receive, controlled substances, controlled-substance analogs, or listed chemicals of any schedule, under any circumstances and with or without prior notice. Adulterant screening is performed on non-controlled research materials only, to establish whether such a substance is present as a contaminant. Where testing indicates that a submitted sample is or contains a scheduled substance, analysis stops, the material is quarantined and secured, the Client is notified, and disposition proceeds as required by law.

5. Samples: ownership, custody, retention, and disposal

Ownership. Title in a submitted sample remains with the Client. The Laboratory holds it as bailee for the purpose of performing the agreed testing.

Consumption. Analysis is destructive of the portion tested. Material consumed in preparation and analysis is not returned and is not replaced.

Custody and condition. Condition on receipt — seal state, temperature, container integrity, quantity — is recorded and appears on the report. The Laboratory is not responsible for degradation occurring before receipt, in transit, or after the sample leaves its custody.

Storage. Retained material is stored under the conditions stated in the report. The Laboratory does not warrant sample stability over the retention period and results are not re-issued against retained material without a new analysis.

Retention. Unconsumed sample material is retained for 30 days after the report is issued, under the storage conditions stated on the report. Raw analytical data and issued reports are retained for five years from the date of issue, so that a report remains supportable for as long as a client is likely to rely on it. The two periods are independent: the record survives the sample.

Return. Return of unconsumed material may be requested before the end of the retention period, at the Client's cost and risk, and is subject to the same legality and carrier requirements as the original shipment.

Disposal. After the retention period, remaining material is disposed of in accordance with applicable waste regulations. Disposal is through a licensed chemical waste contractor, in accordance with applicable federal, state, and local waste regulations. Disposal is not reversible and the Laboratory has no obligation to notify before it occurs beyond what is stated here.

6. Methods, subcontracting, and deviations

The Laboratory selects methods appropriate to the requested determination and identifies the method and its version on the report.

Compendial procedures. Where a compendial procedure is followed — for example a USP General Chapter — the report states that the procedure was followed and identifies the chapter. Compendial chapters are drug-product standards. Following the procedure of a chapter is a technical choice; it does not make a research-use-only article a drug product, does not establish compendial compliance, and does not import any acceptance criterion. Where a compendial acceptance criterion is quoted at all, it is quoted for reference and the report says so.

Deviations. Any deviation from the stated method, and its effect on the result, is recorded on the report.

Subcontracting. The Laboratory performs every determination on its published test menu in-house and does not currently subcontract any part of the analysis. Should a referral ever be appropriate, it will not proceed without the Client's prior written consent, and the referred determination will be identified as such on the report together with the name of the performing laboratory.

Anomalous results. Out-of-expectation or anomalous results trigger a documented investigation and, where warranted, a confirmatory retest. A result is never quietly re-injected until it looks acceptable.

7. Reports and results

Scope of a result. Results relate only to the item or items tested, in the condition received, on the date received. Unless expressly stated otherwise on the report, the Laboratory was not involved in sampling and makes no representation regarding any lot, batch, unit, or shipment from which the sample was drawn.

Non-detects. A result reported as "not detected" means the named analyte was not observed at or above the stated detection or reporting limit in the aliquot analyzed. It does not mean the analyte is absent. Detection limits are analyte-, method-, and matrix-specific and are stated per analyte.

Panel scope. Only the analytes named in a report were tested for. Compounds outside the reported panel, including novel or emerging substances, were not examined and cannot be excluded by the analysis.

Presumptive and confirmatory results. Where a presumptive screening method is used, the result is labeled presumptive adjacent to the result itself, not in a footnote. A presumptive result — positive or negative — is not an identification and is not suitable for any purpose requiring identification. Confirmatory analysis is a separate service and must be requested.

Purity and content are different quantities. A chromatographic purity figure is a relative area measure of UV-absorbing, column-eluting species under the stated conditions. It is not a mass fraction and it is not a statement of how much of the named compound a container holds. Where content, water, counterion, or residual solvents were not determined, the report says "not determined" rather than remaining silent.

Statements of conformity. Where a report states pass or fail, it is evaluated against acceptance criteria supplied by the Client, identified as the Client's, under a documented decision rule that accounts for measurement uncertainty. The Laboratory does not establish acceptance criteria for research-use-only materials and expresses no opinion on the adequacy of any criterion for any purpose. The default decision rule is simple acceptance: the reported result is compared directly against the Client's acceptance criterion, without expanding or contracting the limit for measurement uncertainty. The rule applied is stated on the report, the estimated measurement uncertainty is available on request, and a Client may specify a guard-banded rule instead, in which case that rule is stated in its place.

Amendments. A report may be amended or withdrawn if an error is identified. Amended reports are identified as amendments and supersede the prior version. The Client is responsible for ceasing use of any superseded or withdrawn report.

Signature. Reports are released under the signature of Callum Solomon, Analytical Chemist, the authorized signatory for certificate release. A report that has not been signed for release is not a report and carries no representation by the Laboratory.

8. Research use only; no clinical or human-use interpretation

Materials submitted to the Laboratory are accepted as research-use-only materials — articles of laboratory research.

Results characterize the material as an article of laboratory research. They are not a determination of safety, sterility, endotoxin acceptability, biological activity, potency for any use, or fitness for administration to humans or animals, and do not constitute clinical, diagnostic, or therapeutic validation.

The Laboratory does not provide, and will not provide on request, guidance on dosing, administration, reconstitution for human or animal use, or the suitability of any material for consumption. Such requests are declined in writing.

Reports must not be presented as evidence of safety, of approval by any regulatory authority, or of suitability for human or veterinary use. Nothing issued by the Laboratory is medical advice.

9. Use of reports; misrepresentation prohibited

The Client may use reports for its own research, quality-control, and record-keeping purposes, and may provide them to its own customers and regulators, subject to the following.

• Reproduce only in full. Reports may not be reproduced except in full without the prior written approval of the Laboratory. Excerpting, cropping, redacting, or re-typesetting a report in a way that changes or narrows its meaning is prohibited. This specifically includes cropping a chromatogram so that the baseline, the void region, or the region after the main peak is not visible.

• No alteration. Reports may not be altered in any respect.

• No implied endorsement. The Laboratory's name, marks, and reports may not be used to state or imply endorsement, certification, verification, approval, or a warranty of any product, material, or business. The Laboratory issues no seals, badges, or verification marks and does not authorize any party to create one.

• Sample-limited. A report attaches to the sample tested. It may not be presented as applying to any other unit, lot, shipment, or production run.

• No safety claims. A report may not be used to support a claim that a material is safe, pure by mass, clean, free of any substance, verified, authentic, or fit for any use, beyond the precise wording of the report itself.

• Publication. Publication of a report through the certificate of analysis lookup requires the Client's written, revocable authorization identifying the fields to be displayed. Publication is never automatic and never retroactive.

The Laboratory may suspend publication, withdraw a report, decline further work, and terminate the relationship for misuse of a report or of the Laboratory's name.

10. Confidentiality

The Laboratory treats Client identity, sample information, and results as confidential and does not disclose them to third parties except: with the Client's written authorization; to subcontractors engaged for the work under equivalent confidentiality obligations; or where disclosure is required by law, in which case the Laboratory will notify the Client unless prohibited from doing so.

The Laboratory does not confirm or deny to third parties whether any person or company is a client, or whether any product or lot has been tested.

The Client agrees to keep confidential any non-public method, procedure, or pricing information disclosed by the Laboratory.

11. Fees, payment, and cancellation

Prices and invoicing. Per-test prices are published on the Services page and confirmed for your specific panel in the written quotation, which controls. All prices are in US dollars and exclude taxes. Work is scheduled on acceptance of the quotation and receipt of a conforming sample; a first engagement with a new Client is payable in advance, and thereafter invoices are issued on release of the report and are payable within 15 days. Payment is accepted by bank transfer or card. Overdue amounts carry interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower, and the Laboratory may suspend work and withhold reports on any engagement while an invoice is overdue.

Cancellation and rescheduling. A request received before the sample has been logged into custody is not charged. Once a sample has been logged but before preparation begins, 25% of the affected determination is charged. Once preparation or analysis has begun, the affected determination is charged in full, because the material and the instrument time are consumed whether or not a result is issued. Rescheduling is free of charge where at least two business days' notice is given.

Taxes and shipping. Prices exclude all sales, use, and value-added taxes and any duties, which are the Client's responsibility. The Client bears the cost and risk of inbound shipping and of any return shipment of unconsumed material.

A result that the Client finds unfavorable is not grounds for non-payment. The service purchased is the analysis, not a particular outcome.

12. Warranties and limitation of liability

The Laboratory will perform services with reasonable skill and care, using methods appropriate to the requested determination.

Disclaimer. Except as expressly stated in this section, services and reports are provided without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. The Laboratory does not guarantee any particular result, outcome, detection limit on an uncharacterized matrix, or turnaround unless expressly committed in writing.

Client reliance. The Client is solely responsible for its use of, and any reliance on, reports, for the acceptance criteria it applies, and for all representations it makes to third parties.

Remedy. Where the Laboratory is in breach of the standard of care above, its obligation, and the Client's exclusive remedy, is to re-perform the affected analysis or to refund the fee paid for it, at the Laboratory's election.

Cap. The Laboratory's aggregate liability arising out of or relating to any engagement, whether in contract, tort, or otherwise, is limited to the fees actually paid for the specific analysis giving rise to the claim. This cap does not apply to liability for fraud or fraudulent misrepresentation, for willful misconduct, or for death or personal injury caused by negligence, none of which may be excluded or limited.

Consequential loss. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, loss of business, product recall or withdrawal costs, or loss of goodwill, however caused and whether or not the possibility of such loss was known.

Claims period. Any claim relating to a report must be raised in writing within 30 days of the date the report was issued, with enough detail to identify the report and the alleged defect. Claims raised after that period are waived. Where a re-test is required to investigate a claim, the Client must have preserved a representative retention sample.

13. Indemnification

The Client shall indemnify, defend, and hold harmless the Laboratory and its personnel against claims, losses, damages, liabilities, and costs arising from:

• the Client's use, publication, excerpting, or characterization of any report, including any representation regarding safety, purity, authenticity, or suitability for use;

• inaccurate, incomplete, or misleading declaration of a sample's identity, composition, or hazards;

• unlawful possession, packaging, or shipment of a sample; and

• the Client's products, materials, and business generally.

The Laboratory will notify the Client promptly of any claim for which it seeks indemnity, and the Client may assume control of the defense with counsel reasonably acceptable to the Laboratory. The Laboratory will cooperate at the Client's expense. Neither party may settle a claim in a way that imposes a non-indemnified obligation on, or admits fault by, the other without that party's written consent, which will not be unreasonably withheld.

14. Suspension, termination, and force majeure

The Laboratory may suspend or terminate services, with notice, where a Client breaches these Terms, submits a sample in violation of Section 4, misuses a report, or fails to pay amounts due.

Either party may terminate an engagement for convenience on written notice, subject to payment for work performed and materials committed to date.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including instrument failure, reagent or reference-standard unavailability, supply chain interruption, utility failure, carrier failure, natural events, and acts of government.

Sections concerning confidentiality, use of reports, warranties and liability, indemnification, and governing law survive termination.

15. General

Governing law and disputes. These Terms are governed by the laws of the State in which the Laboratory maintains its principal place of business, without regard to conflict-of-laws rules, and the UN Convention on Contracts for the International Sale of Goods does not apply. The parties will first attempt to resolve any dispute by good-faith discussion between senior representatives for 30 days. Failing that, the state and federal courts located in that State have exclusive jurisdiction, and each party consents to venue there.

Assignment. Neither party may assign these Terms without the other's written consent, except to a successor in interest to substantially all of its business.

Severability. If any provision is held unenforceable, the remainder continues in force.

Entire agreement. These Terms, together with any signed services agreement and accepted quotation, constitute the entire agreement between the parties regarding the services and supersede prior discussions.

Changes. The Laboratory may revise these Terms. The version in force at the time a sample is accepted governs that engagement. Revisions are published on this page with a new effective date and version number. Where a change is material, Clients with an engagement in progress are notified by email at least 30 days before it takes effect. Prior versions are available on request.